Consultations are by appointment and we offer a number of emergency appointments available on the day as well as routine appointments available up to a month ahead. Same day appointments will only be offered to those requiring to be seen on an emergency basis.
Appointments can be made either by telephone, calling in to speak to one of our receptionists or online. You can either book a same day appointment (if available) or go for a pre-bookable appointment and thus book in advance. If you require a same day appointment you will be telephoned back by a nurse practitioner who will triage your problem and, if necessary, book you in to see the most appropriate clinician. This may mean attending the clinic at Blaydon Clinic to see the nurse practitioners there.
We always try to minimise the waiting time for you and, whilst we try to see you at the appointed time, some patients’ appointments may take longer than the time allocated, so please be patient if there is some delay.
We will also try to give you an appointment with the doctor that you prefer, but it may not always be possible. It’s also advisable that you should try to see the same doctor during the course of the same illness.
Please always attend your appointment on time.
For further advice on the appropriate appointment please ask the reception staff.
Please note that appointment times are set for 10 minutes. Try not to take up the clinician’s time for longer than this to help clinics run on time. When you take more than 10 minutes, the person behind you is left waiting. This then has a knock on effect for the rest of the day with everyone behind you being called in late. If you have a few things to talk about, ask the receptionist about booking a double appointment. The doctor may ask you to make another appointment if it looks like you are taking up too much time. Please don’t be offended if this happens, It is simply in consideration of the patients coming after you.
We offer telephone appointments every day with the doctors too so if you think you can use a telephone slot instead of a face to face appointment then please ask for one.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.